ChildrensToyTrains.com Information can be viewed by the clicking the following links below.
For more information please contact us at 1.877.328.4882.
Customer Service Hours of Operation
M-F 8 A.M. - 4 P.M CST
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It is our hope that you will be happy with all of your purchases.
However, sometimes problems do arise. It is our goal to work with you in a fair and timely manner to resolve any issues you may have.
Processing returns, refunds, and replacements are handled on an individual basis, depending on the situation. Please note the following guidelines and procedures:
Defective Items: If you receive a defective or damaged item, please contact us immediately by phone or by email so that we may best be able to assist you.
Returns: Returned merchandise is subject to a 25% restocking fee. The customer is responsible for the cost of the return shipping. The original shipping fee will also be deducted from your return refund. Items that shipped free will be charged the actual outbound shipping. Products must be returned within 14 days from time of delivery. All returned items must be returned with all of the original paperwork and packaging.
1. Call for a Return Merchandise Authorization (RMA) Number (1-877-328-4882 M-F, 8AM-4PM CST).
All purchase made between November 15th - December 31st can be returned by January 30, 2008.
Returns will not be accepted at our warehouse without a valid Return Merchandise Authorization (RMA) Number. RMA numbers expire after 7 days. Any return we receive without an RMA number will be documented a return refund will not be issued.
Download RMA Form Here.
2. Inspect Your Return.
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY items included in the original shipment to you are not present in the returned package. Items sent for return consideration will be immediately denied if the return shipment is received by us improperly packaged, altered or physically damaged. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in a failure for us to refund your purchase. All returned packages will be thoroughly inspected in accordance with our inspection criteria, and a determination will be made if eligibility requirements are met for credit, replacement, exchange, or repair. The following factors may result in the delay or denial of processing your return:
- Products which are improperly packaged.
- Products returned to us in non-qualified shipping containers.
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
- Products with any standard certification labels removed (UL listing, capacity, brand name).
- Products or packages with barcode label removed.
- Products with serial number which does not match serial number on package or invoice (We maintain serial number tracking).
- Products returned without an appropriate RMA or an expired RMA.
- Products returned which are not in new and unused condition.
3. Ship and Insure Your Return.
We strongly recommend that you FULLY insure the package you are returning. This is for YOUR protection in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with proof of delivery. C.O.D. returns will not be accepted. ChildrensToyTrains.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges to our warehouse will be paid by the customer and is non-refundable. In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. Include our completed RETURN FORM found Here. You will Adobe Acrobat Reader (free download from www.adobe.com) to vie the page.
Questions? To discuss issues not covered in the above policy and procedures, please call our toll free customer service number:
1-877-328-4882 (Monday - Friday, 8AM - 4PM CST)
Your complete satisfaction is our number one priority. We'll do our best to:
- Listen respectfully to your concerns.
- Handle your case emphasizing your convenience, not ours.
- Avoid whenever possible any further expense or unnecessary delays.
Please e-mail your comments to: returns@ChildrensToyTrains.com
Or mail them to:
ChildrensToyTrains.com Questions
3501 N Southport Suite 310
Chicago, Illinois 60657
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